Refund policy

Refund & Return Policy (One-of-a-Kind Custom-Made Items)

Returns & Exchanges

• All of our products are one-of-a-kind and custom-made.

• Therefore, returns and exchanges due to customer preferences are not accepted.

• It is not possible to reproduce the same item.

Adjustment & Repair

• If there are minor issues (such as sizing or sewing) that can be adjusted, we will provide repair services.

• Customers must contact us within 3 days of receiving the item to request adjustments.

Defects & Damages

• If the item arrives with a major defect, damage, or is significantly different from the order, we will issue a refund.

• Customers must notify us within 3 days of delivery.

• Refunds will be processed using the original payment method. Return shipping costs will be covered by us.

Cancellations

• Once production has started, cancellations are not possible.

• Orders cannot be canceled after confirmation except under exceptional circumstances.